With AI
AI email handling
Incoming email gets read, classified and drafted — but a human presses send.
How we do it
The inbox has become the workflow. Urgent cases drown among the same ten questions, and response time depends on who opens it first.
- 1We map a month of email and find the patterns that actually recur
- 2Classification and urgency run in shadow mode first, so you can see it get things right before it touches anything
- 3Draft replies are written in your tone and queued for approval — never sent directly
- 4Cases the model is unsure about get escalated to a human rather than guessed